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  When we were given the date and time to pick up my father's ashes - they called to cancel "on the scheduled morning" because they had another customer to attend to. Normally that would be fine, except under the circumstances of a death it is very traumatic to pick up ashes. Our mother was devastated. We still have not received a receipt for the cremation and this occurred in November 2015. We have called several times, left messages and still nothing. They need a bigger staff.

  Added March 19, 2017 by Terese Jeppson